Customer Care
Optimise the performance of your organisation's security equipment and solutions: Chubbsafes' range of maintenance, upgrade and retrofit, and auditing services is an invaluable investment for any company.
Security equipment and failures can have a major impact on an organisation’s image, reputation and bottom line. This is why many companies invest to ensure their security equipment performs at a high level and their solutions adhere to safety and compliance standards.
The suite of Chubbsafes services meets all of your upkeep, modernisation and evaluation needs. They include maintenance and warranty services to provide preventative and corrective care; retrofit and upgrade services to keep current with the latest technology; and audit services to analyse your security equipment and processes.
Warranty Plus
Rest assured that your security equipment functions at its full potential throughout its entire lifecycle: Warranty Plus from Chubbsafes provides you with a valuable service partner from the moment of purchase.
You have invested in a premium security product but want to benefit from added support that ensures your equipment is working at full capacity throughout its lifetime.
Warranty Plus from Chubbsafes provides you with a valuable service partner from the moment of purchase. The range of Warranty Plus plans helps you to audit your equipment for any malfunction and, if a problem does arise, resolve it immediately with the help of our engineers.
Service & Maintenance
Keep your organisation’s security equipment up and running at the highest-possible level: Chubbsafes’ maintenance services offer three types of service-level agreements for maximum flexibility and peace of mind.
You want to minimise the risk of your security equipment's downtime while maximising its lifespan. You also need a maintenance service that can offer the flexibility to choose the services that best meet your needs.
Chubbsafes offers comprehensive maintenance services for your security equipment, including the following three types of service-level agreements:
- Preventative: detect errors in advance
- Corrective: diagnose errors and restore your systems to normal
- Performance: ensure peak performance through online real-time monitoring
Upgrade and Retrofit
Keep your security equipment up to date while minimising your total cost of ownership: Chubbsafes’ upgrade and retrofit services replace your obsolete hardware or software, or migrate your equipment to the latest technology.
You want security equipment that is fully up to date to support your business operations and to ensure an extended product lifetime. To avoid an investment in a full replacement, Chubbsafes offers the following two management services:
- Retrofit: replace obsolete hardware or software components to keep your equipment operational
- Upgrade: migrate your equipment to the latest technology
- A variety of support stages available ranging from standard to extended
- Up-to-date functionalities that incorporate latest-available technology
- Risk-free implementation that maximises compatibility with existing systems